About the role
OUR CLIENT, GROWE PARTNERS, IS AN AFFILIATE PROGRAM WITH TOP BETTING AND CASINOS OFFERS. THE WIN-WIN PHILOSOPHY FORMS THE FOUNDATION OF OPERATIONS, ENSURING THAT PARTNER EARNINGS AND SUCCESS REMAIN A TOP PRIORITY, WITH THEIR TRIUMPHS INHERENTLY TIED TO MUTUAL GROWTH.
PERFECT FOR THOSE WHO AIM TO:
* Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email);
* Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;
* Track response times and ensure communication SLAs are met;
* Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);
* Escalate critical issues and follow up until they are resolved;
* Provide structured feedback to managers based on QA reviews;
* Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);
* Maintain a record of recurring mistakes and systemic issues within the team;
* Prepare regular reports on communication quality and team discipline;
* Initiate and support process improvements that impact partner communication quality.
EXPERIENCE YOU’LL NEED TO BRING:
* Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;
* Ability to write clearly, concisely, and professionally;
* Fast learner, ready to dive into the specifics of affiliate and iGaming domains;
* Upper-Intermediate level of English.
IT'S A PERFECT MATCH IF YOU HAVE THOSE PERSONAL FEATURES:
* Strong sense of responsibility and ownership over quality;
* Ability to provide tactful and constructive feedback;
* System-oriented mindset and focus on process clarity;
* Capability to remain neutral and objective in evaluations;
* Stress resilience and confidence in handling sensitive or conflict cases;
* Proactive attitude and willingness to suggest improvements, not only report issues.
OUR CLIENTS OFFER COMPETITIVE BENEFITS TO SUPPORT YOUR PROFESSIONAL AND PERSONAL GROWTH, INCLUDING:
* Health & Wellness Focus;
* Global Medical Coverage;
* Growth Opportunities;
* Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
* Performance-Driven Rewards;
* Dynamic Work Environment.
Apply, and let your growth journey begin.