About the role
Job Description
* Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused. * Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools. * Keep your customers transparently updated with accurate documentation and communication. * Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance). * Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB. * Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.
Qualifications
* Professional in customer service, account management or order operations – ideally in a technical or industrial setting. * Hands-on knowledge of SAP, CRM and ticketing platforms. * Clear communicator, structured mindset and high resilience under pressure. * Strong organizational skills and the ability to prioritize in fast-paced environments. * Fluent in English and Italian (written and spoken), German is a plus.
Additional Information
* Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility. * A fast-moving environment where momentum is not lost in approval loops. * Collaborate with colleagues and customers across countries, industries, and perspectives. * A workplace shaped by technology, curiosity, and continuous improvement. * Challenges with scale, depth, and enough complexity to keep you learning.