About the role
Project Manager – New Business & IT Rollouts The Project Manager leads the planning, coordination, and delivery of new business and IT rollout initiatives across multi-site, multi-technology environments — on time, within scope, and on budget. This role owns the full project lifecycle and serves as the central driver of launch execution, cross-functional alignment, and organizational readiness as new retail and quick serve restaurant (QSR) locations are brought to market. CORE RESPONSIBILITIES * Own project delivery across budget, schedule, and scope — flagging risks early and realigning plans when needed. * Develop and maintain project proposals covering objectives, timelines, resource requirements, and success metrics. * Set and track milestones across multiple concurrent site rollouts; manage unforeseen delays and recalibrate schedules and stakeholder expectations. * Build and execute project communication plans with consistent status updates to staff and stakeholders. * Lead new business rollouts from initiation through go-live, ensuring full operational readiness across all impacted teams and locations. * Manage end-to-end multi-site IT rollouts including the deployment and commissioning of POS systems, camera and surveillance infrastructure, network rack builds, and supporting technology across retail and QSR environments. * Coordinate with vendors, field technicians, and internal teams to ensure technology installations are delivered on schedule and to specification at each site. * Maintain and manage multi-site rollout schedules, ensuring sequencing, dependencies, and site-readiness requirements are clearly tracked and communicated. * Conduct strategic analysis across all project phases to ensure on-time, on-target completion. * Collect and synthesize project data to produce accurate and actionable status reports across all active sites. * Assemble and lead cross-functional teams, assigning clear individual responsibilities and accountability. * Evaluate operational and technology options; lead cost-benefit analysis for major business and infrastructure investments. * Create and maintain comprehensive project documentation including project charters, site-specific deployment guides, process flows, runbooks, equipment configurations, lessons learned, and post-launch reviews. * Ensure all project artifacts are organized, version-controlled, and accessible to relevant stakeholders throughout the project lifecycle. * Perform additional duties as assigned in support of departmental and organizational objectives.
QUALIFICATIONS & REQUIREMENTS * Minimum 3 years of project management experience, with demonstrated experience in multi-site new business launches, retail or QSR rollouts, or IT implementations * Hands-on experience managing technology rollouts in retail and/or QSR environments — including POS systems, camera/surveillance systems, network rack infrastructure, and related technologies * Proven ability to manage multiple concurrent site deployments across geographically distributed locations * Proven command of project management frameworks, methodologies, and best practices (PMP, Agile, or similar a plus) * Strong documentation skills — ability to produce clear, structured project artifacts including site deployment guides, runbooks, and equipment configuration records for both technical and non-technical audiences * Exceptional organizational and time management skills with the ability to manage complexity across multiple sites and technology streams simultaneously * Strong personal accountability in decision-making and team leadership * Collaborative leadership style with the ability to rally vendors, field teams, and internal stakeholders around a shared rollout plan * Analytical mindset with the ability to anticipate site-level and program-level challenges before they escalate
KEY SKILLS & TECHNOLOGIES Project Lifecycle Management | Multi-Site Rollout Management | Stakeholder Communication Budget & Scope Control | Risk Management | Team Leadership | Strategic Analysis POS System Deployment | Camera & Surveillance Infrastructure | Network Rack Build-Out Retail & QSR Operations | Vendor & Field Tech Coordination | Cross-Functional Collaboration Project Documentation | Process Flow Development | Runbook Creation | Post-Launch Review
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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.