About the role
Temporary position - Expected Duration: Approximately 3 months
Job Summary
The Administrative Support Clerk provides front-line customer support and accurate data entry to ensure smooth daily operations during the assignment period for the Moducoatings location. This position serves as a primary point of contact for customers, processes orders and records in the ERP system, and performs general administrative functions that support the sales and operations teams.
Job Duties and Responsibilities * Serve as a point of contact for customers via phone, email, and in person. * Respond to customer inquiries regarding order status and delivery schedules; direct pricing and product questions to the sales team. * Enter customer orders, updates, and related data accurately into the ERP system. * Maintain and update customer records, ensuring data integrity and completeness. * Process and verify order documentation and customer correspondence. * Assist with resolving basic customer concerns in a professional and timely manner. * Greet and assist visitors, vendors, and delivery personnel. * Answer and direct incoming telephone calls. * Distribute incoming mail and coordinate outgoing shipments. * Organize and maintain filing systems and office documentation. * Support the sales and operations teams with administrative tasks as assigned. * Perform other duties as assigned to support business operations.
Skills * Strong customer service and interpersonal skills. * Accurate and efficient data entry with strong attention to detail. * Clear verbal and written communication skills. * Ability to manage multiple tasks in a fast-paced environment. * Organized and dependable with a professional demeanor.
Education * Required: High school diploma or GED.
Work Experience * Required: Minimum of 1 year of experience in customer service, data entry, or general office support. * Preferred: Experience with ERP or order management systems.
Physical Requirements * Ability to sit, stand, and walk throughout the workday. * Must be able to use a computer, telephone, and standard office equipment. * Occasionally required to lift and carry items up to 20 pounds, unassisted.