About the role
Job Description:
American Eagle is the global leading denim brand. Our aim is to be the world’s number 1 denim brand. As we continue to grow, we are looking for a dedicated and proactive Customer Service Specialist to join our expanding team in Amsterdam.
Working closely with operations and reporting directly to the E-commerce Manager, you will manage customer inquiries, resolve issues, and ensure a seamless experience for our European customer base. This is a fantastic opportunity to contribute to a global brand and make a real impact on the customer experience.
Tasks
Objectives of this role:
* Drive a seamless customer experience that creates positive sentiment for our brands. * Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers. * Maintain accurate records of customer interactions and steps taken to resolve issues.
Key Responsibilities:
* Manage customer conversations and respond to customer inquiries via email, chat, and social media promptly and professionally. * Resolve customer issues efficiently, maintaining high standards of service. * Manage orders, returns, and customer requests using Shopify and Gorgias. * Proactively take steps to enhance the customer experience. * Share relevant customer feedback to help us improve our offerings. * Evaluate our customer support processes, devise improvements, measure results, and iterate. * Maintain accurate records and assist with reporting as needed.
Requirements
Requirements:
* 1–3 years of experience in customer-facing role, preferably in retail or fashion. * Experience with Shopify and Gorgias. * Strong written and verbal communication and problem-solving skills. * Ability to handle high volumes of customer inquiries with professionalism. * Friendly and empathetic demeanor. * Ability to respond to customer questions using social media. * Ability to collaborate across departments and teams. * Ability to communicate in more than one language - Fluent in English; additional languages such as Dutch, German, or French are a plus.
Find Jobs in Netherlands on Arbeitnow