About the role
Job Description
The Guerlain Spa Concierge is responsible for greeting and welcoming guests to the Spa. Ensuring each guest experience is personalized and seamless. The Guerlain Spa Concierge knowledgably provides recommendations and promotes a calm and tranquil environment throughout guests’ visits.
* Provide warm welcome and personalized service to all guests visiting the Spa.
* Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
* Handle telephone reservations in line with service standards, using proper telephone etiquette.
* Ascertain guest satisfaction upon guest departure and ensure.
* Provide guest escorts to changing rooms, relaxation area and swimming pool.
* Complete all opening and closing duties professionally and accurately.
* Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
* Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
* Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
* Provide retail recommendations to guests tailored to their specific needs.
* Report accidents, injuries to management.
* Adhere to all Raffles Brand Standards, department procedures and spa service standards.
* Ensure uniform and appearance is tidy and professional, in line with grooming standards.
* Other duties as assigned.
Qualifications
Education & Experience:
* Minimum 2 years of experience in luxury hotel or spa front of house position.
* Computer literate preferably with knowledge of spa reservation systems.
Physical Requirements:
* Flexible hours required.
* Able to stand for an extended period of time and work within a team with shift rotations.
General Requirements:
* Passion for guest care.
* Personal interest in spa treatments and holistic lifestyle.
* Telephone skills ideally in conjunction with handling reservations.
* Able to work within a team with rotating shifts.
Additional Information
* Hourly Wage: Introductory rate of $26.88 and upon successful completion of their 90-day probationary period the rate of pay will be adjusted to $29.87. * Employee benefit card offering discounted rates in Accor worldwide for you and your family. * Excellent Company benefits including medical, dental, vision and life insurance. * Personalized development opportunities across Accor's extensive brand portfolio. * Ability to make a difference through our Corporate Social Responsibility activities