About the role
Title: Care Manager
Salary: $23.08-$25.00 per hour
Status: Full-Time, Non-Exempt, 40 hours weekly
Supervisor: Coordinator for Care Management and Support Services
Schedule: Monday – Friday, this position follows a hybrid schedule, combining remote work with community-based visits throughout Dutchess and Ulster Counties.
Function:
The Care Manager coordinates and oversees medical, behavior, and social services for individuals, particularly those with complex chronic illnesses. Their primary goal is to provide comprehensive, person-centered care to help individuals achieve their unique goals, experience better health outcomes, and to improve their quality of life.
Job Requirements:
* Bachelor’s degree in psychology, Social Work, Nursing, Human Services, or a closely related field with two (2) years of experience in case management, or an associate degree in related field with four (4) years of experience in case management. * Having previous experience in case management or working with target populations is essential. * A working knowledge of behavioral health terminology and client needs is essential. * Experience working with Medicaid, Medicare, and/or other insurances preferred. * Understanding of productivity measures and compliance standards preferred. * Bilingual English and Spanish speaking preferred.
Skills & Abilities:
* Nice-to-have: Two (2) years working with Medicaid, Medicare, and/or other insurances. * Technology savvy (Windows, Microsoft Office, Electronic Health Records) * Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations preferred * Knowledge of Medicare, Medicaid, and other insurance regulations * Knowledge of HIPAA Privacy and Security Rules * Collaborative relationship building and communication skills * Excellent customer service skills * Excellent verbal and written communication skills * Ability to work independently * Organizational and time management skills * Clinical and business insight
Benefits:
* Medical, dental, and vision coverage. * 403(b) retirement plan with employer match up to 5%. * Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year). * Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off. * Group term life and long-term disability insurance. * Supplemental life insurance & accidental death and dismemberment coverage (AD&D). * Supplemental insurance through Aflac. * Employee assistance program (EAP). * Pet insurance.
Our Mission:
Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.
Our Values:
Compassion – Extending empathy and understanding to others.
Integrity – Being honest and dependable.
Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.
Diversity – Promoting a vision of community comprised of wide-ranging assets.
Respect – Treating all individuals with dignity and without judgement.
Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.
Justice – Promoting social and economic equity and fairness.
Quality – Aspiring for excellence in every aspect of our work.
Job Responsibilities:
* The Care Manager is an important member of the care team and will conduct comprehensive assessments of a client's needs, including their medical, mental health, substance use, housing, financial, and other support requirements. * Arrange for services and coordinate with various healthcare providers, including primary care physicians, specialists, pharmacies, and insurance companies to ensure seamless care. * Develop, implement, and update person-centered care plans in collaboration with the client, their family, and other providers. * Educate patients and their families about their medical conditions, medications, and self-management techniques empowering them to take an active role in their health. * Connect clients with necessary community and social support services, such as food banks, transportation, and legal aid. * Monitor client's progress toward their care plan goals, track their use of services, and evaluate the effectiveness of the interventions. * Maintain timely and accurate documentation of all activities, interventions, and client progress in the electronic health record system. * Other duties as assigned.
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