About the role
Position Summary
Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service.
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Key Responsibilities
* Greet, engage, and tour prospective residents, showcasing luxury amenities, floor plans, and community features
* Build strong relationships with prospects to convert leads into leases
* Execute lease agreements accurately and in compliance with Fair Housing laws and company policies
* Follow up with prospects through calls, emails, and CRM systems to maximize conversions
* Maintain expert knowledge of pricing, availability, market trends, and competitors
* Deliver exceptional customer service to current residents and assist with lease renewals
* Process applications, screenings, and move-ins efficiently and professionally
* Collaborate with the property management and maintenance teams to ensure readiness of units
* Maintain a clean, welcoming leasing office and model units at all times
* Participate in marketing initiatives, resident events, and outreach activities
* Collect and encourage positive online reviews and referrals
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Qualifications
* High school diploma or equivalent (college coursework preferred)
* Minimum 1 year of leasing, sales, hospitality, or luxury customer service experience preferred
* Strong sales skills with a customer-focused mindset
* Excellent communication, presentation, and interpersonal skills
* Professional appearance and demeanor
* Ability to multitask in a fast-paced environment
* Proficiency with leasing software, CRM systems, and Microsoft Office
* Knowledge of Fair Housing regulations required
* Availability to work weekends and flexible schedules as needed
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What We Offer
* Competitive base pay plus commissions/bonuses
* Growth and advancement opportunities
* Professional training and development
* A dynamic, luxury-focused work environment