About the role
Job Title: AV/IT Support Specialist Type: Contract Location: Orange County, CA – 5 Days Onsite
Responsibilities & Qualifications * Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems. * Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting. * Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms. * Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment. * Experience providing VIP/Executive White-Glove Support, with the ability to professionally support senior executives and high-visibility meetings. * Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms. * Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues. * Respond to and resolve AV/IT incidents and service requests through the ticketing system. * Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies. * Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues. * Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus. * Identify opportunities for continuous improvement in AV support processes, technology, and user experience. * Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support. * 5+ years of relevant AV, IT support, or related technical experience preferred. * Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required. * CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required. * ITIL Foundation certification is a plus.