About the role
CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those who have not quite perfect credit to achieve transportation independence! With nearly 40 locations nationwide, and growing, we've made a difference by Helping People Drive and changing the lives of thousands of people.
Account Manager Benefits
* Guaranteed hourly pay - $20.00/hr * NO WEEKENDS! * Full health benefits (Medical/Dental/Vision/Flex spend) * 401 (k) w/ an aggressive company match * Paid time off and great work/life balance: Monday - Friday hours * Opportunity for advancement * A fun work environment filled with awesome people * A rewarding job experience helping people drive & changing lives * We give you the tools you need to succeed with regular training and coaching
Account Manager Responsibilities
* Placing outbound calls & accepting inbound calls from CarHop Finance customers * Face to face interaction with customers regarding the status of their auto loan * Utilizing your communication and negotiation skills to resolve the delinquent account
Account Manager Qualifications
* High school diploma or equivalent. * Strong verbal and written communication skills * Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance * Professional, detail-oriented, well organized and efficient * Previous customer service experience, face-to-face or call center, is preferred, but not required. * Specific experience in the area of de-escalation, retention, or issue resolution is helpful. * Strong/Advanced negotiation, counseling and problem solving skills. * Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards.