About the role
Patient Pay Specialist
Status: Full Time
Hours: 8:30 am to 5:00 pm
Location: Grand Blanc, MI - after training, there is an opportunity to work from home one day a week.
Hart Medical Equipment offers a competitive salary and benefits package. EOE
SUMMARY: Coordinates patient pay related activities associated with the care of service provided to the customers of the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
· Provide respectful and courteous service on every call to create sustainable customer relationships.
· Collect unpaid/past due revenue with the overall intent to return the customer back to good standing all while maintaining high call quality standard.
· Provide account resolution. This includes contacting customers and negotiating satisfactory payment arrangements according to policy. This would include both inbound and outbound calls.
· Research, analyze, and settle all customer billing disputes. This requires taking the initiative and providing solutions to disputes.
· Review Financial Hardship Applications for completeness and approval.
· Assist with companywide inquiries regarding patient balances. This includes answering technical support inquires via incoming calls, chat or email. Serves as troubleshooter for patient pay account receivable problems and as back-up troubleshooter for complete system.
· Follow company policy regarding deceased customers and their account, which may include communicating with frontline staff to arrange for equipment pickup.
· Sustain current knowledge on Medicare, Medicaid, and third party payer sources for equipment coverage. Maintain current manuals including insurance regulations, company procedures, office memos and correspondence.
· Responsible for reporting updates on vital information to the Billing Director as well as keeping management informed of changes that affects accounts receivable.
· Other duties as requested by management.
Education and/or Experience
· High school diploma or general education degree (GED).
· 6 months in a medical related field and/or training or equivalent combination of education and experience.
· HDMS experience preferred but no required.
Skills & Abilities
· Vast knowledge of home medical equipment and insurance regulations.
· Experience with consolidation of paperwork.
· A positive attitude, excellent communication skills, strong problem solving abilities, and sound judgment.
· Demonstrates the ability to take ownership in assisting, researching and resolving customer issues.
· Must take quick notes, access and navigate multiple systems while actively listening to customers.
· Able to listen carefully in difficult circumstances and be able to provide accurate responses.
· Good computer and keyboard skills. Must have a high comfort level with computers and systems.