About the role
Salary up to £49,000 DOE
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Want to know more about Glenbrae Vets? Glenbrae has been established since 1990 and we are a busy 3-site practice with Tier 2 RCVS accreditation. We became part of the IVC Evidensia family in 2019 which has helped us by providing many opportunities for clinical excellence and development within our teams. Our mission is to provide outstanding conventional and holistic care from a local friendly and caring team How You’ll Make a Difference As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care. Our mission is to provide outstanding conventional and holistic care from a local friendly and caring team. Our services include laparoscopy, dental radiography, ultrasonography including specialist input, endoscopy, digital radiography, laser therapy and acupuncture, stem cell therapy and a consultancy homeopathic service. We are a forward thinking, proactive team who care about our clients, patients, and each other. We actively promote a healthy mindset and wellbeing giving each other support both professionally and personally. Our clinics are situated in Bearsden, Dumbarton and Muirhead allowing us to serve a large area of clients. We are a team of 29, made up of 9 vets, 7 RVNs, 1 SVN and 9 CCA's and other admin support staff. We have a visiting homeopath consultant and visiting ultrasonographer. We are proud to support our local communities and provide support at local galas and charity events. The role is 40hr/week over 5 days between 8.30am-5pm You Might Be a Great Fit If... You are an experienced people and operations manager with strong leadership capability. You’ll bring: * Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments * Strong people management skills, including performance management and team development * Good operational and organisational capability, with the ability to manage competing priorities * Experience handling complaints, change, and complex situations with confidence * Strong communication and stakeholder management skills How We’ll Support You At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from: * A key leadership role with responsibility for operational performance and team culture * Clear career pathways with progression opportunities into senior practice or regional leadership roles * Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth. * A collaborative, values-led culture focused on care, community, and continuous improvement What We Offer Our Team *6.8 weeks’ holiday including bank holidays *Private medical insurance *Enhanced family leave and pay across maternity, paternity, adoption and surrogacy *Pension scheme *Cycle to Work and Green Car schemes (eligibility applies) *Retail discounts and cashback offers *Reduced-cost veterinary care for your own pets We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.