About the role
The Pre-Sales Cold Caller will be responsible for receiving leads from applicants interested in this job, contacting truck owner-operators, and generating detailed profiles for each individual who answers. The Pre-Sales Cold Caller must complete a minimum of 8 profiles daily and maintain a high level of professionalism and accuracy.
Key Responsibilities:
* Receive and manage leads provided by the company.
* Make outbound calls to truck drivers and owner-operators.
* Handle calls in a customer-centered and professional manner, addressing questions and concerns effectively.
* Gather necessary information to create detailed profiles.
* Ensure a minimum of 8 profiles are completed each day.
* Use CRM tools to track interactions and maintain accurate records.
* Communicate effectively with the recruitment team for seamless lead transitions.
* Ensure information collected during calls is complete and accurate.
Required Qualifications:
1. Experience:
* At least 1–2 years of fast-paced outbound calling and B2C sales experience.
* Experience with customer-centered call handling.
* Familiarity with CRM tools (e.g., Salesforce, HubSpot, or similar).
* Previous experience in the trucking or logistics industry is preferred.
2. Skills:
* Excellent verbal communication skills.
* Strong customer service and relationship-building skills.
* Ability to confidently conduct outbound calls and engage potential candidates.
* Strong organizational and time management abilities.
* Ability to multitask and meet daily targets.
* Attention to detail for accurate profile creation.
* Ability to work independently in a fast-paced environment.
3. Education:
* High school diploma or equivalent.
* Additional training in sales or customer service is a plus.
Key Performance Indicators (KPIs):
* Complete a minimum of 8 profiles per day.
* Maintain strong accuracy with the information submitted from calls.
* Respond to leads within 24 hours of receipt.
* Maintain accurate and up-to-date CRM records.
Other Requirements:
* Reliable internet and phone connection (for remote work).
* Flexibility to adapt to changing lead volumes and priorities.
* Ability to work independently and manage daily call volumes effectively.
* Strong commitment to providing a professional and customer-focused experience.
Originally posted on Himalayas