About the role
Role Title: Computer User Support Specialists
Role Type: Contractor
Location: Remote
We are selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Required Skills
* hardware/software troubleshooting
* networking knowledge tcp/ip
* VPN
* DNS
* ticket management
* OS support
Scope of Work
* Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
* Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
* Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
* Contribute detailed process insights that enhance future support workflows and training data quality.
* Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
* Identify patterns in support issues, offering recommendations or process improvements to the project team.
Preferred Qualifications
* Minimum 3 years' proven experience providing Tier 2/3 IT support.
* Expertise in diagnosing and resolving hardware and software issues across varied platforms.
* Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
* Proficiency with ticket management systems and thorough documentation practices.
* Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
* Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
* Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.
Originally posted on Himalayas