About the role
Job Description
We are looking for an experienced Senior Talent Acquisition Specialist to lead day-to-day recruitment delivery for our Bulgarian operations. You will combine hands-on recruitment with team coordination, recruitment planning, reporting and close collaboration with internal stakeholders.
The role covers high-volume recruitment for mass roles, alongside specialist and support positions. You will help the recruitment team meet hiring requirements while maintaining consistent processes, accurate data and a positive candidate experience.
Recruitment delivery and planning
* Manage the full recruitment cycle, from sourcing and screening to interviews, offers and handover for onboarding.
* Deliver high-volume recruitment for operational roles, alongside recruitment for specialist and support functions.
* Translate business hiring requirements into clear recruitment priorities and action plans.
* Monitor recruitment pipelines, anticipate hiring gaps and adjust activities to support upcoming training groups and operational needs.
* Manage internal applications, referrals and rehire cases in line with company procedures.
* Handle complex candidate cases and recruitment escalations, ensuring timely decisions and clear communication.
Team coordination and support
* Coordinate daily recruitment activities and distribute workloads according to hiring priorities, team capacity and language requirements.
* Provide guidance to recruiters and hybrid recruitment colleagues on candidate assessment, communication and recruitment procedures.
* Monitor individual and team delivery, identify challenges and follow up on agreed actions.
* Support the onboarding and development of recruitment team members through practical coaching and feedback.
* Maintain continuity during team absences and ensure recruitment activities remain covered.
Stakeholder management
* Act as a key recruitment contact for Operations, HR, Academy, Scheduling and other hiring teams.
* Align stakeholders on hiring requirements, candidate profiles, recruitment progress and expected start dates.
* Coordinate candidate handovers, training schedules, induction arrangements and documentation deadlines.
* Follow up on interview feedback and hiring decisions to prevent unnecessary delays.
* Escalate risks affecting recruitment delivery, candidate starts or training attendance and coordinate their resolution.
Reporting and recruitment analysis
* Prepare weekly and monthly recruitment reports, hiring forecasts and productivity updates.
* Track candidate inflow, contact activity, interview attendance, conversion rates, training starts, dropouts and completed hires.
* Analyse recruitment results by role, source and other relevant measures to identify trends and improvement opportunities.
* Monitor progress against hiring targets and communicate risks, priorities and recommended actions.
* Maintain accurate recruitment trackers and reconcile information across recruitment, training and operational reports.
Process quality and systems
* Maintain accurate and consistent use of the applicant tracking system, including candidate statuses, rejection reasons and follow-up records.
* Ensure recruitment trackers, interview records and training files are complete and up to date.
* Monitor candidate follow-up, pending decisions and on-hold cases to keep pipelines moving.
* Review recruitment workflows, identify recurring issues and implement practical improvements.
* Maintain recruitment procedures, templates and team guidance to support consistent execution.
* Handle candidate information confidentially and in line with company data protection requirements.
Sourcing and employer branding
* Partner with Marketing and Employer Branding on recruitment campaigns, messaging and candidate attraction.
* Evaluate the effectiveness of job boards, referrals, social media and other sourcing channels.
* Share candidate feedback and recruitment insights to improve advertising accuracy and campaign performance.
* Recommend sourcing approaches based on hiring demand and pipeline quality.
Qualifications
* Proven experience in talent acquisition, including high-volume recruitment.
* Experience coordinating recruitment activities, mentoring colleagues or leading a recruitment team.
* Strong planning skills and the ability to manage competing priorities in a fast-paced environment.
* Confidence working with hiring managers and senior stakeholders, including handling escalations and challenging discussions.
* Strong analytical skills, with practical experience using Excel to prepare reports and interpret recruitment data.
* Experience using an applicant tracking system; SmartRecruiters experience is an advantage.
* Sound judgement when assessing candidates, resolving problems and making recruitment recommendations.
* Excellent communication skills in Bulgarian and English.
* A proactive approach, strong ownership and consistent attention to detail.
Additional Information
* Opportunities for professional and personal development within an international company.
* Exposure to different teams and business activities.
* A friendly and collaborative working environment.