About the role
Retail - Technology - Advisor
We are seeking an individual who understands the realities of running a busy grocery retail operation and can confidently engage with retailers to support both operational and technology-related initiatives. The ideal candidate will be commercially focused, customer-centric and passionate about helping retailers improve their businesses through the effective use of technology and operational best practices.
Roles and Responsibilities
• Support retailers and store teams with day-to-day queries relating to retail technology and store systems.
• Build strong relationships with independent retailers and company-operated store teams to understand operational challenges and identify opportunities for improvement.
• Assist in the delivery of retail technology projects across areas such as EPOS, store networking, digital retail solutions and back-office systems.
• Coordinate with internal teams and third-party suppliers to ensure stores receive effective and timely support.
• Act as a key contact between retail operations and technical teams, translating store requirements into practical business solutions.
• Support the implementation of new technologies, processes and initiatives within stores.
• Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity.
• Assist with training and supporting store personnel in the adoption of new systems and technologies.
• Participate in project planning, implementation and rollout activities across the retail estate.
• Develop and maintain operational procedures, user guides and support documentation.
• Contribute to business improvement initiatives that enhance retailer engagement and operational performance.
• Other projects as directed by management.
• Travel nationwide to support stores, projects and retailer engagement activities as required.
Requirements
Skills & Experience
· Extensive Management experience within grocery retail, convenience retail, FMCG or multi-site retail operations.
· Understanding of Retail Technology, networking and overall IT.
· Understanding of KPIs and SLAs with proven ability to adhere to them.
· Experience working with retail systems such as EPOS, self-service solutions, back-office systems or electronic ordering platforms.
· Ability to demonstrate a high level of ownership and project management.
· Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.
· Strong verbal, written communication, presentation and interpersonal skills and to be able to report clearly back with updates to management.
· Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to meet deadlines.
· Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.
· Flexibility and adaptable in the approach to customer/business needs.
· Proactive and energetic in the work environment, seeking to get things done and deal with a variety of tasks and projects.
· Must have a full clean driver’s license.