About the role
Here at Icon Tech Group, our mission goes beyond providing technology solutions. We help our clients achieve the highest level of operational excellence so they can focus on what matters - their core business. Through our comprehensive range of services, we ensure our clients stay ahead in the ever-changing technology landscape and maximize their overall success.
We’re looking for a Level 2 IT Technician to join our dynamic team of IT professionals. In this role, you’ll play a key part in delivering top-tier support, troubleshooting complex technical issues, and ensuring our clients' systems run smoothly.
RESPONSIBILITIES
* Monitor and respond to service tickets promptly and effectively.
* Diagnose and resolve technical issues related to workstations, servers, and networks.
* Provide remote and on-site IT support and assist clients with technical inquiries.
* Document all communication and steps taken in the service ticket for future reference.
* Proactive management of client infrastructure.
TECHNICAL QUALIFICATIONS
* Proven experience in troubleshooting hardware and software issues
* Advanced knowledge of Windows devices is required. Mac experience is a plus!
* Proficiency in administering Microsoft365, Active Directory, and Google Workspace
* Experience in managing systems and servers, ensuring their stability, security, and optimal performance.
* Solid understanding of networking and virtualization (e.g., DHCP, DNS, VLAN).
* Excellent communication and problem-solving skills.
* Ability to work efficiently under pressure in a fast-paced environment.
HR INFORMATION
* Salary: $80,000-$95,000 depending on experience * Full-time position, in-office * Schedule: Mon-Fri, 8:30 AM to 5:30 PM * On-call on Saturdays and on Jewish holidays * Occasional client site visits
If you're a proactive IT professional who enjoys solving complex technical challenges, we’d love to hear from you! Apply now and be part of our team.