About the role
Imagine this.
You start your day in a sunny office in Valencia. A customer reaches out with a question. By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly. No endless complaints. No robotic scripts. Just genuine conversations where you make someone's day a little easier.
Welcome to weWow 👋
Your next chapter starts here
At weWow, you work with leading European brands in an international scale-up environment.
For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.
As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.
What will you actually do?
* Help Italian-speaking customers via phone, email and chat
* Answer questions about orders, deliveries, products and returns
* Find quick and customer-friendly solutions
* Guide customers to the right products when they need advice
* Work together with different teams to solve customer requests efficiently
* Make sure every customer leaves the conversation feeling heard and helped
* Every interaction is an opportunity to create a great customer experience.
This role suits you if you…
* Are a native Italian speaker
* Enjoy helping people and making their day easier
* Communicate clearly and with empathy
* Stay calm and solution-oriented, even when things get busy
* Work accurately and pay attention to detail
* Love learning and improving every day
Requirements
* Native Italian speaker
* Good level of English
* Available to work on-site in Valencia
* Strong communication skills
* Customer-first mindset
* Problem-solving attitude
* Team player who enjoys working in an international environment
What we offer 💛
* Breakfast & lunch at the office
* Spanish health insurance
* Free Spanish lessons
* Growth opportunities within weWow
* Monthly events, sports & socials
* Relocation support to settle in Valencia£
And most importantly:
An international work environment where you’ll quickly feel at home.