About the role
Kleos is a platform that makes it easy for companies to work with and pay contractors across borders. We simplify the process by removing bureaucratic barriers, allowing companies to make payments and individuals to receive compensation in their preferred currency and payment system, without the need for traditional employment contracts.
We’re looking for a Customer Support Agent to be one of the main points of contact for our users. We’re looking for someone proactive, communicative, and empathetic who genuinely enjoys helping people and finding solutions.
What You’ll Do
* Handle incoming B2B and B2C customer requests through HubSpot.
* Help users navigate the product, find solutions, and explain things in a clear and simple way.
* Work closely with other teams (Product, Development, etc.) to clarify information and resolve more complex cases.
* Share user feedback and contribute to improving the overall product experience.
* Maintain and improve our knowledge base.
What We’re Looking For
* At least 1 year of experience in customer support at a product-based company.
* Strong communication skills, with the ability to communicate clearly, respectfully, and with empathy.
* Ability to connect with different users and explain complex topics in simple terms.
* Ability to adapt your communication style and approach to different customers and their needs.
* A proactive approach to problem-solving and the ability to find answers independently.
* Genuine interest in the product and willingness to understand how it works in depth.
* English at B2 level.
* Fluency in Russian.
* We are considering candidates based in Europe, Armenia, or Georgia.
What We Offer
* Fully remote work.
* Working hours are from 11:00 am to 8:00 pm CET.
* A 5-day work week.
* A supportive team that values open communication and collaboration.
* The opportunity to directly influence the product through user feedback.
* Voluntary health insurance or telemedicine.
* Compensation for professional development, including external courses, training, conferences, and webinars.
* English lessons with a professional teacher from day one.
* Compensation for sports activities (gym, swimming, group classes, etc.).
* Financial support during important family events or challenging times.
* Access to our corporate library.
*We’re considering candidates based in Europe, Armenia, or Georgia.
Originally posted on Himalayas