About the role
Job Description
* Own and continuously improve delivery governance practices across the department * Conduct regular project health reviews and ensure timely identification of delivery risks and issues * Monitor portfolio performance, delivery quality, customer satisfaction, and key delivery metrics * Provide visibility into portfolio health and proactively escalate critical issues when needed * Establish and drive delivery standards, best practices, and quality frameworks across projects * Support and mentor Project Managers in applying effective delivery and governance practices * Facilitate knowledge sharing and continuous improvement initiatives across teams * Ensure consistent adoption of company delivery methodologies, processes, and standards * Own delivery escalations and coordinate resolution efforts across stakeholders * Lead recovery planning for challenging or underperforming projects * Identify portfolio-level risks and ensure mitigation plans are implemented and tracked * Support leadership in managing delivery-related risks and priorities * Collaborate with Account Managers, Project Managers, Engineering Leaders, Resource Managers, and HR partners to ensure successful project execution * Drive alignment between business objectives, delivery capabilities, and resource planning * Act as a trusted advisor to leadership on delivery performance, risks, and improvement opportunities * Contribute to organizational initiatives aimed at increasing delivery maturity and operational effectiveness
Qualifications
* 8+ years of experience in project, program, portfolio, or delivery management within the IT industry * Previous hands-on technical experience as a Software Engineer or in another technical delivery role * Strong understanding of software development processes and engineering challenges * Proven experience overseeing multiple projects, accounts, or delivery streams simultaneously * Experience leading, mentoring, or developing Project Managers, Delivery Managers, or Team Leads * Strong understanding of delivery governance, project health management, risk management, and quality assurance practices * Proven experience managing complex delivery escalations and leading recovery initiatives for challenged projects * Experience establishing and improving delivery standards, processes, frameworks, and best practices across organizations * Strong portfolio management capabilities with the ability to identify trends, risks, dependencies, and improvement opportunities across multiple projects * Excellent stakeholder management and influencing skills across different organizational levels * Strong analytical and problem-solving skills with a data-driven approach to decision-making * Ability to drive organizational change and lead continuous improvement initiatives * Excellent communication, facilitation, coaching, and leadership skills * Experience working in cross-functional and matrix organizations * Advanced English level
WILL BE A PLUS
* Experience working within large-scale distributed delivery organizations * Experience with Agile delivery frameworks and transformation initiatives * Certifications such as PMP, PgMP, PMI-ACP, PRINCE2, SAFe, or similar * Experience in delivery process optimization and operational excellence initiatives * Exposure to international Customer environments and enterprise-scale accounts
Additional Information
PERSONAL PROFILE
* Strong leadership and mentoring mindset * Proactive and ownership-driven approach * High level of organizational and prioritization skills * Ability to navigate ambiguity and manage competing priorities * Collaborative and relationship-oriented personality * Strategic thinking combined with operational execution capabilities * Strong focus on quality, transparency, and continuous improvement