About the role
IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast). We are dedicated to helping improve the lives of people all over the world.
At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.
IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Customer Success Team Lead and let’s impact billions together!
Our Treats:
* Remote work. We are a fully remote organization, allowing you to work from any location.
* More free time. Enjoy 15+ Working Days of Holidays to recharge and relax from work.
* Internet subsidy. To ensure seamless communication and access to remote work we will assist you with an additional budget for high-speed internet.
* Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
* Birthday Gift. Celebrate your special day with additional time-off.
* Team spirit. Enjoy regular team-building activities and engaging online events.
* Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
* Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
* Permanent contract. Enjoy stability with long-term growth opportunities.
* Global flatwork culture. The chance to influence the company right from the start and foster collaboration across borders.
* A whole bunch of other benefits.
Bits of your job:
* Oversee the daily operations of the Customer sucess team, ensuring high service standards and strong customer retention
* Provide support and guidance to team members
* Monitor and track team attendance to ensure adequate coverage
* Conduct one-on-one coaching sessions to enhance agent performance and skills
* Assess and track agent efficiency on a daily, weekly, and monthly basis
* Analyze customer feedback and support data to identify trends and implement improvements that increase customer satisfaction and retention
* And other tasks
Requirements
Key expectations:
* Proven experience in customer support, team management, or a similar role with a strong focus on customer satisfaction and retention
* Strong communication and leadership skills
* Ability to analyze data and identify trends for process improvement
* Detail-oriented with excellent organizational and problem-solving abilities
Compensation: From $650 - $750 per month