About the role
Your mission
* Onboard new customers: guide new UK customers through setup and training until they're getting real value from foodforecast. * Build relationships: be the main UK contact for customers and partners, and earn their trust over time. * Convert and grow: turn trials into paying customers and spot chances to expand existing accounts. * Build the pipeline: use a targeted data set to start conversations through email, phone and networking, then work with our UK lead to close deals. * Represent us at events: attend UK industry events with our UK lead and help make foodforecast a known name in the market. * Share what you learn: pass customer and market feedback back to the team in Cologne so our product and approach improve.
Your profile
* You have experience in customer success, account management or B2B sales, ideally with a SaaS product. * A background in hospitality, food service or food retail is a strong plus. You know how these businesses run and speak their language. * You enjoy both sides of the job: looking after customers and actively finding new ones, including on the phone. * You communicate clearly and confidently and build relationships easily. * You speak English at C2 level. * You're organised and self-motivated, and comfortable working remotely as part of an international team. * You're based in the UK, have the right to work there, and are happy to travel to industry events and to Cologne for training.
Why us?
* At our fast-growing company with a real purpose, exciting and responsible tasks are waiting for you. * Your work truly matters here: together, we make sure less food ends up in the bin. * A structured start: our standard onboarding, joining customer meetings with our UK lead, a dedicated CSM buddy and a training week with the team in Cologne. * Growing with us means excellent development opportunities and a genuine start-up feeling in a dynamic team. * Flexible working hours, the option to work from home and plenty of understanding for parents are a given for us. * Your own projects are in your hands, and we give you the freedom to actively shape them. * As a close-knit team of great, motivated people, we trust each other and want to achieve big things together.