About the role
EMPSPECJOBCOACH10092026-2
JOB TITLE: Employment Specialist/Job Coach
Bargaining Unit Status: Non-Bargaining Unit
FULL-TIME (hours per week: 40)
WORK SCHEDULE: 7:00 AM - 4:00 PM, Monday - Friday
EDUCATIONAL QUALIFICATIONS: High School diploma or equivalent.
EXPERIENCE QUALIFICATIONS: * Minimum of one year’s experience in a rehabilitation, non-profit facility, or comparable setting in the area(s) of case management, service provision, working with individuals with various disabilities, job development, job placement, follow-up, and training. * Proficiency with the Microsoft Office suite and general computer operation is required. * Experience in marketing and public relations. * Strong working knowledge of disability management and awareness.
OTHER QUALIFICATIONS: * Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver’s license, and/or the required level of personal auto insurance. * Must be able to complete a background check, per company requirements, satisfactorily. * Ability to communicate with tact and maintain confidentiality. * Adequate ability to communicate in spoken conversation – adequate volume of speech. * Adequate ability in writing/reading/mathematics. * Ability to effectively build and maintain positive working relationships with management and peers. * Strong organizational, project planning, and management experience with proven analytical and multi-tasking skills. * Superior listening, verbal, and written communication skills. * Proficiency in general reporting and basic case file management.
IMMEDIATE SUPERVISOR: Program Coordinator
POSITIONS SUPERVISED: None
JOB RESPONSIBILITIES SUMMARY: Ability to develop jobs and serve as an advocate for individuals with disabilities eager to obtain employment. Assist referred individuals with job placement, follow-up, and training. Provide case management and social service referral assistance as needed. Provide job readiness training and instruction.
ESSENTIAL FUNCTIONS: * Complete training as defined by the Phoenix Professional Development Plan. * Provide information as requested for various statistical requirements. * Maintain reporting and records as outlined by policy, referral source, and accreditation requirements. * Have working knowledge of current contract requirements, AbilityOne regulations, CARF standards, Social Security guidelines, Phoenix mission/policies, departmental goals and objectives, and other sponsoring agency guidelines.
SPECIFIC RESPONSIBILITIES RELATED TO THIS POSITION MAY INCLUDE ANY OF THE FOLLOWING:
Employment Specialist/Job Coach (PWI/Supported Employment) * Provide employment readiness training (group and individual), assessment, job development, job placement, job coaching, and follow-up for referred persons. * Serve as a facility consultant regarding the employment readiness of program participants. * Serve as primary resource person for information on current employer needs. * Provide job coaching assistance as directed by the referral source. * Participate in mission-based community activities.
Employment Specialist/Job Coach (Employee Support Services) * Possess or can obtain a government secret clearance and pass a background check within a reasonable time, as determined by the employer. * Ability to gain unescorted access to Redstone Arsenal. * Provide select case management services to Phoenix employees certified as having a disability, to include: direct intervention, job coaching, referrals to social service/community agencies, and work site visits; development and maintenance of competitive employment evaluations and reasonable accommodations per AbilityOne guidelines; report generation per specific guidelines, vocational counseling, behavior management, compliance certification, and personnel assessment; reporting and file maintenance. * Maintain contact and communication with appropriate supervisors, project managers, and other Phoenix Vocational staff to provide effective case management services.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS: * Adequate ability for conversation, telephone use, and emergency information systems. * Ability to be independently mobile on all surfaces and in all situations. * Ability to move safely about the work area. * Ability to retrieve items from high and low areas. * Ability to perceive size, discrimination, temperature, shapes, and/or textures. * Physical stamina to work at least 8 hours per day.
BEHAVIORAL CAPACITIES: * Must be able to change routine positively. * Must be able to follow through on assignments independently. * Must have good organizational skills. * Must have a long attention span to listen to people, perceive real problems, and bring issues to a successful conclusion. * Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time. * Must possess effective oral and written communication and interpersonal skills. * Must be able to maintain confidentiality. * Must have stable work behaviors daily. * Must have adequate individual coping skills. * Must be able to maintain good work attendance. * Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies. * Must be able to exercise good judgment to maintain a safe work environment.
NON-ESSENTIAL FUNCTIONS: * Other duties as assigned.
RATE OF PAY: * $21.15 per hour
Phoenix is an equal opportunity employer. Individuals with disabilities, including "disabled veterans" or veterans with service-connected disabilities, are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority, or in another protected group. We are a Drug-Free Workplace. Phoenix internal and programmatic applicants, and individuals with disabilities, will receive first consideration.