About the role
About Us: We're looking for a Remote Reservation Manager to join our team and ensure every clients journey is seamless from start to finish.
Job Overview: You will be the key point of contact for clients, managing plans from booking reservations to curating personalized itineraries. Your goal is to ensure smooth, enjoyable experiences while providing top-notch customer service.
Key Responsibilities:
* Design and manage personalized itineraries, including flights, accommodations, transportation, and activities. * Handle client inquiries, issues, and last-minute changes with professionalism and efficiency. * Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction. * Monitor schedules and ensure all aspects of the clients journey run smoothly. * Provide proactive support by addressing concerns or special requests before, during, and after the trip. * Assist in documentation and inform clients about necessary requirements such as passports, visas, and vaccinations. * Keep clients updated on travel advisories, destination insights, and trends. * Utilize CRM systems to manage client profiles, preferences, and feedback.
Qualifications:
* Experience in hospitality, event planning, or customer service (preferred but not required). * Strong knowledge of booking systems, platforms, and processes. * Excellent communication and interpersonal skills with a customer-first approach. * Detail-oriented with strong organizational and multitasking abilities. * Ability to problem-solve and stay calm under pressure. * Proficiency in using CRM systems and Microsoft Office Suite. * Passion for creating memorable experiences for clients.
Originally posted on Himalayas