About the role
Are you an experienced Property Loss Adjuster looking for a role where no two days are the same? Ideal locations Leicester or Norfolk We’re looking for an experienced Property Loss Adjuster to join our team, managing a varied caseload of Domestic and Commercial property claims across a range of values and complexities. You’ll take ownership of claims from start to finish, working closely with policyholders, clients and other stakeholders to deliver a proactive and high-quality service. If you’re confident managing your own workload, enjoy the variety that comes with loss adjusting, and thrive in a fast-paced environment, this could be a great next step. As our next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.
What will your day look like:
* Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year. * Process all invoices and approve estimates within 3 working days of receipt/agreement. * Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally. * Ensure policy holders, stake holders and clients are regularly updated, on every touch of the file or at least every 10 days. * Full completion of all prepared site notes templates and associated documentation within set SLA’s * Ensure that the data contained in the claims platform is accurate at all times. * Assist in maintaining accurate management information by completing spreadsheets as necessary. * Reduce elapsed timescales by providing and fostering a proactive approach to file management. * Identify cases of possible fraud and recoveries and refer as appropriate within set SLAs. * Work to ensure correct policy interpretation and validation. * Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats. * Ensure files are always up to audit standards. * In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s * Take responsibility for following agreed/documented procedures when dealing with problems and complaints. * Build good working relationships with clients and staff, internal and external to the Davies Group
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Knowledge and Abilities:
* High level of Property Loss Adjuster experience * Already hold or working towards recognized professional qualifications at a diploma level * Accuracy, attention to detail and an analytical approach * Strong verbal and written communication * Demonstrable experience of organizing and managing own workload is essential * Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload. * Excellent time management to be able to work to short/changing deadlines. * 5 Grade A-C’s GCSE’s or equivalent including Math’s and English * Being prepared to work nationally on occasion with overnight stays. * Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays
Benefits
Career & Purpose * Davies Innovation Lab * Leadership training programme * Funding for professional qualifications * Thrive at Davies; learning opportunities
Environmental & Social * The Davies Foundation * Local charity funding * Pennies To Heaven * Employee Resource Groups * Employee volunteering programme
Financial Health * Pension, 5% employee and 5% employer contribution * My Choices at Davies provides; High Street discounts and Financial wellbeing hub * Life assurance: x4 * Refer a Friend * Cycle to Work Scheme * Lease car salary sacrifice * Davies Incentive Plan * Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing * Wellbeing centre; move, munch, money & mind focus * Discounts with 100's of UK retailers * EAP; 24/7 confidential helpline * 25 days holiday, increases to 26 days after 5 years and 27 after 10 years * Flexible working * Dress for your day * Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage * Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan