About the role
Overview: We are in search of a Patient Care Coordinator who will work to create a positive and seamless experience for the new patients who are enrolled in our comprehensive treatment programs. This position ensures that patients feel supported, oriented, and confident as they begin their care journey at our clinic.
Key Responsibilities:
* Welcome the patient to the Clinic and provide comprehensive orientation of all clinic facilities and services. * Serve as the main point of contact for new patients during their first few days * Provide clinic tours and explain the layout and treatment areas * Review patient treatment schedules and help them understand where and when to go for each service * Assist with check-ins and accompany patients to initial appointments and introduce the patients to the staff who will be delivering treatments * Coordinate with care team members to resolve patient questions or concerns promptly * Monitor new patient experience and escalate feedback to the care team or leadership * Assist with patient care needs to ensure the patient continues to receive excellent care. * Foster a welcoming, supportive, and professional environment
Qualifications:
* Must have a minimum of 1 year of professional experience in a healthcare setting * Previous experience in a patient support role preferred * Strong interpersonal and communication skills * Comfort with navigating schedules, discussing plans with patients, and escorting patients throughout the clinic * Professional, compassionate, and calm under pressure
Education and/or Experience:
* High school diploma or GED. * Must have Medical Assisting schooling and/or certificate. * Must be dependable, highly organized, systematic, and an excellent ability to multi-task. * Attention to detail and ability to complete tasks with accuracy and properly prioritize. * Ability to respond compassionately to the most sensitive inquiries or complaints from patients. * Must have excellent interactive communication skills, making patients feel comfortable and at-ease. * Proficient in EMR, Word, and Excel; typing speed of 40 WPM.
Compensation range: $25 per hour
Hours: • Full-time, minimum of 37.5 hours per week • Monday through Friday
Benefits:
Employer sponsored health, vision and dental benefits Ancillary benefits (e.g. Life, Short Term Disability, etc.) Paid Time Off Holiday Pay Employee discount