About the role
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Driver Support Agent, you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience.
**This is a full-time, in-person position requiring availability Monday through Friday, 9:00 AM to 5:00 PM.**
What You’ll Do:
* Follow up with driver applicants across all North America markets to offer support and guide them through their application * Assist prospective drivers with required compliance steps, background checks, and documentation requirements * Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process * Conduct proactive outreach to candidates needing additional support or follow-up * Identify and escalate complex compliance or technical issues to appropriate internal teams
Who You Are:
* Tech-savvy; strong computer and technical skills, including experience with numerous software programs and the more standard Microsoft Office and Google Suite. CRM tools like Salesforce are a plus! * Strong mental acuity and analytical problem-solving skills * A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks * Skilled in prioritizing and strong delegation skills to optimize team performance * Able to manage multiple priorities simultaneously while maintaining accuracy and focus * A clear communicator with excellent reading comprehension and writing skills * Customer-service oriented; able to de-escalate situations and bring down the temperature with escalated stakeholders * Calm, cool, and collected—able to stay even-keeled during urgent or high-pressure issues * A well-rounded team player who takes ownership of (and pride in) your work * Ownership-driven: you take charge of ongoing issues and manage them through to resolution * Comfortable with ambiguity; able to create solutions even when no SOP exists * Demonstrated leadership with strong prioritization skills * An action-oriented executor: you take initiative to solve problems and get the job done * Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment
Compensation and Benefits
* Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable * Salary Range: $19-$21 / hour * We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.