About the role
We are looking for an IT O&L System Lead to ensure the operational excellence, stability, and compliance of a group of systems and applications within a global IT environment.
In this role, you will oversee day-to-day system operations, ensuring compliance with IT standards and coordinating activities across business and IT teams. You will combine IT Service Management practices with a solid technical understanding of infrastructure, cloud, databases, networking, and data platforms, while supporting system transitions, enhancements, and lifecycle management.
TASKS & RESPONSIBILITIES 🚀:
* Monitor SLAs, access and identity controls, audit trails, and other operational requirements.
* Ensure operational compliance and maintain the required system documentation.
* Coordinate backup, recovery, disaster recovery testing, and infrastructure patching activities.
* Manage incidents, problems, and changes throughout the system lifecycle.
* Implement small software enhancements and configuration changes.
* Coordinate software management and system-related activities across IT and business teams.
* Collect, assess, and process demands from business users.
* Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning.
* Coordinate system archiving and retirement activities.
* Support the onboarding of systems from functional areas into the EOC.
* Oversee knowledge transfer, shadowing, and reverse-shadowing during system transitions.
* Communicate transition progress and results to the EOC reporting team.
* Contribute to continuous improvement and operational excellence across assigned systems.
SKILLS 🤹:
* 2+ years of experience as a System Lead or in a similar IT operations/support role.
* Solid understanding of IT infrastructure, including databases, servers, cloud platforms, and networking.
* Knowledge of IT Service Management and ITIL principles; ITIL v3/v4 Fundamentals certification.
* Working knowledge of AWS services such as Glue, PySpark, Lambda, S3, SNS, Step Functions, and Airflow.
* Knowledge of data transformation and modelling using Snowflake and dbt.
* Advanced Python and SQL skills.
* Knowledge of Infrastructure as Code, particularly AWS CDK or CloudFormation.
* Understanding of CI/CD tools such as Jenkins, AWS CodePipeline, and AWS CodeBuild.
* Familiarity with data integration tools such as SnapLogic.
* Experience with Incident, Problem, and Change Management.
* Strong organizational, communication, and stakeholder management skills.
* Customer-oriented approach and ability to work effectively within international teams.
* Excellent English, both written and spoken.
NICE TO HAVE SERVICE REQUIREMENTS
* Previous experience supporting systems in a regulated environment.
* Broader IT technical support experience covering hardware, software, networking, and databases.
* Experience coordinating system migrations, transitions, or decommissioning activities.
* Familiarity with multicultural and globally distributed organizations.
* Additional languages such as German, Japanese, Mandarin, or Spanish.
* ITIL certification beyond Fundamentals.
SCHEDULE 🕘:
* 08h-17h from Monday to Friday (flexible)
* 100% remoto
CONDITIONS 🌱:
* Salary package based on your profile.
* Ticket restaurant included in-office hours.
* Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.
* Discounts in gym network.
* Training catalogue.
Our goal is that you are well in every way!
Originally posted on Himalayas