About the role
Job description
About HKG Duty Free
HKG Duty Free is a leading travel retailer offering premium fragrances, skincare, liquor, and tobacco products to international travelers. Our team is committed to providing an exceptional shopping experience through outstanding customer service, product knowledge, and a welcoming store environment.
Job Summary
The Store Associate plays a key role in delivering exceptional customer service, fostering customer satisfaction and loyalty, and contributing to a high-performing team environment. As a member of the HKG Duty Free team, you will assist travelers with their purchases, maintain an attractive and well-stocked sales floor, and help create a world-class shopping experience. This role involves active participation in sales, problem resolution, and daily store operations, including handling phone/email inquiries, assisting customers, and ensuring transactions are processed accurately and efficiently.
Duties and Responsibilities
* Greet all walk-in customers promptly and warmly. * Maintain a positive, cooperative, and professional demeanor with both customers and coworkers. * Balance the cash drawer daily and complete all required transaction paperwork. * Organize and file all sales paperwork accurately and on time. * Process all sales transactions, including finalizing tickets, collecting necessary documentation, and completing credit card payments in compliance with company procedures. * Review transfer and distribution documents according to company policy. * Verify all documents for accuracy and completeness, reporting discrepancies to the Store Manager. * Assist in training team members on computer programs, transaction procedures, and paperwork handling. * Ensure shelves are merchandised and stocked according to direction from the Store Manager and Category Managers. * Maintain a neat, clean, and professional appearance in line with company dress and grooming standards. * Support store maintenance, including vacuuming, dusting, and general cleaning as assigned. * Assist with unloading stock trucks as scheduled. * Follow all safe work practices to prevent injury and protect products and property.
Qualifications
Qualifications & Requirements:
* High School Diploma or GED. * Bilingual in English and Spanish preferred. * Strong customer service skills with an upbeat, friendly attitude. * Excellent written and verbal communication skills. * Strong organizational and problem-solving abilities. * Ability to thrive in a fast-paced environment and manage multiple tasks effectively. * Flexibility to work evenings, weekends, and holidays. * Compliance with HKG’s Drug and Alcohol Policy. * Basic computer skills for software use and documentation. * Previous cashier experience preferred. * Previous duty-free store experience preferred.
Physical Demands & Work Environment
* Ability to stand, walk, sit, handle objects, reach, talk, and hear regularly. * Ability to occasionally lift and/or move objects over 25 lbs., with discretion to seek assistance when needed. * Vision requirements include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. * Noise level in the work environment is typically moderate.