About the role
JOB DESCRIPTION Summary: The Certified Medical Assistant primarily provides clinical and administrative support to our OB/GYN physicians and other clinical staff. This position requires strong communication and organizational skills and be able to be empathetic towards patients while maintaining confidentiality and professionalism. Essential Functions: * Responsible for verifying patient information by interviewing patient; recording medical history; confirming purpose of visit. * Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary. * Responsible for collecting and preparing laboratory specimens, giving patients injections and drawing blood. * Secures patient information and maintains patient confidence by completing and safeguarding electronic and paper medical records; completing diagnostic coding and procedure coding; keeping patient information confidential. * Informs patients by transmitting physician's orders and questions about surgery. * Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations. * Assist with sterilizing equipment / maintain proper working knowledge of the Autoclave.
Primary Duties: * Prepare exam rooms for patients including stocking with proper supplies and cleaning after each patient visit. * Manage the flow of patients to optimize the physician’s schedule. * Maintain accurate and timely patient documentation in EHR system. * Assist provider with in-office exams and procedures while ensuring patient comfort. * Educate patients on reproductive health, prenatal care, contraception, and other health related concerns. * Respond to (patients/vendors/employees) * Maintain efficient supplies on hand and place appropriate orders to maintain supplies. * Sterilize equipment and exam rooms after each patient visit. * Coordinate and collaborate with team members. * Schedule patients for visits and follow ups. * Aide in answering phones, checking in and out of patients when needed. * Other duties as assigned.
Knowledge, Skills, and Abilities: * Strong knowledge of medical terminology. * Knowledge of patient care techniques, administering injections, drawing blood, taking vitals and performing basic lab tests. * Knowledge of sterilization processes. * Ability to manage multiple tasks efficiently in a fast-paced environment. * Customer service skills in handling patient questions and concerns with professionalism, empathy and patience. * Excellent communication and interpersonal skills. * Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts. * Ability to collaborate in a team environment.
Work Environment * May require occasional travel or overtime. * Work is performed in a professional healthcare setting. * This position operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. * Exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment.
Physical Demands * Ability to lift and move medical equipment and supplies up to 25 pounds. * Extended periods of standing and walking. * Manual ability for handling instruments and equipment.
Education * Must have a current valid certification as a Medical Assistant or Certified Nurse’s Aide.
Experience * Experience and knowledge of an EMR preferred but not required.