About the role
TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.
The Enhanced Care Management (ECM) Supervisor is responsible for providing support, guidance, and training to the Care Management team, including assisting with management of health center questions and conflicts, and monitoring staff’s productivity and performance. The ECM Supervisor is also responsible for providing comprehensive care management and care coordination for patients particularly those with serious, complex, or chronic health problems or psychosocial issues.
Qualifications:
*Associate degree from an accredited institution or an equivalent combination of education and relevant care coordination experience.
*A minimum of three (3) years of care coordination experience in an outpatient clinical setting; at least one (1) of those years must include enhanced care management experience.
*A minimum of one (1) year of experience in a lead capacity.
*Experience in chronic disease management, case management, utilization management, and acute care or Certificate of Completion in Care Management.
*Knowledge of medical terminology and care coordination.
*Knowledge of the HIPAA Privacy and Security Rule.
*Bilingual in English and Spanish.
*Computer proficiency, particularly with Electronic Health/Medical Record systems and the Microsoft Office suite, including Outlook, Excel, PowerPoint, and Word.
Benefits: * Competitive Compensation * Competitive Time Off * Low-cost health, dental, vision & life insurance
The pay range for this role $27.83 to $38.96 on an hourly basis.