About the role
Job Description
As the first point of contact for clients, families, Care Professionals, and members of the public, you will play a key role in creating a welcoming and professional experience for everyone who contacts our office.
Key Tasks
* Answering telephone and email enquiries professionally and efficiently
* Welcoming visitors and ensuring a positive first impression of Home Instead
* Providing administrative support to the office team
* Maintaining accurate records and documentation
* Supporting recruitment, training, and care operations with general administration tasks
* Assisting with office coordination and scheduling activities where required
* Providing additional cover during annual leave and planned staff absences
Ideal Candidate
* Friendly, approachable, and confident communicating with people from all backgrounds
* Highly organised with excellent attention to detail
* Proficient in Microsoft Office and general IT systems
* Able to work independently and manage your workload effectively
* Reliable, flexible, and willing to provide additional holiday cover when needed
* Passionate about delivering excellent customer service
* Willing to complete an Enhanced DBS
* Previous reception, administration, or customer service experience would be beneficial.
If you are looking for a rewarding role where your organisational skills, professionalism, and friendly personality can make a real difference, we would love to hear from you.
Additional Information
What happens next?
* As soon as you apply, one of our friendly recruitment team will be in touch with you within 24-48 hours
* We will arrange an interview with you
* If you’re successful, you can be working with us ASAP
Congratulations! You’ll then be part of our fantastic care team here at Home Instead
Apply now to start your care journey with us