About the role
IAM Platform Support Specialist - Spanish Bilingual Location: Remote - US
We are seeking a Spanish-speaking Identity & Access Management (IAM) Support Engineer II to support enterprise identity security platforms within a 24x7 operations environment. This role provides Level 2 support for IAM and access management technologies, troubleshooting authentication, provisioning, identity governance, and access-related issues. Candidates with hands-on experience supporting IAM platforms such as SailPoint, Saviynt, IBM Verify, Ping Identity, ForgeRock, Oracle Identity Manager, Okta, or other enterprise identity solutions are encouraged to apply.
This position supports government-related programs and requires U.S. Citizenship with the ability to obtain and maintain a government security clearance.
Key Responsibilities
* Provide Level 2 operational support for enterprise IAM environments. * Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents. * Support identity lifecycle management processes, including onboarding, role management, and deprovisioning. * Monitor IAM systems and respond to alerts, incidents, and service requests. * Collaborate with engineering teams to identify root causes and implement corrective actions. * Maintain operational documentation, runbooks, and knowledge base articles. * Support user access reviews, compliance activities, and audit requests. * Participate in shift rotations and after-hours support as required. * Escalate complex issues appropriately and drive resolution through closure. * Assist with platform upgrades, patching, and operational maintenance activities.
Required Qualifications
* U.S. Citizen with the ability to obtain and maintain a government security clearance. * Fluent in both English and Spanish (written and verbal). * 2+ years of experience supporting Identity and Access Management solutions. * Experience with at least one of the following: * SailPoint * Saviynt * IBM Verify * Okta * Ping Identity * ForgeRock * Oracle Identity Manager (OIM) * Microsoft Entra ID / Azure AD * Experience troubleshooting IAM-related incidents and service requests. * Understanding of access provisioning, authentication, authorization, and identity governance concepts. * Willingness to work assigned shifts, including evenings, weekends, or rotational schedules.