About the role
JOB RESPONSIBILITIES: * Responsible for the overall health, performance, and availability of network infrastructure, including switches, routers, firewalls, wireless, and related systems. * Configures, maintains, monitors, and troubleshoots LAN, WAN, VLAN, wireless, firewall, and VPN technologies. * Supports Microsoft Windows Server, virtualization, storage, backup/recovery, and related IT infrastructure systems. * Researches and troubleshoots network and infrastructure problems and determines the appropriate course of action for recovery, repair, or escalation. * Assists with cybersecurity configuration, monitoring, patching, access controls, and vulnerability remediation. * Maintains network and infrastructure monitoring tools, documentation, diagrams, inventories, and configuration records. * Performs routine diagnostics and preventive maintenance to identify potential deficiencies within the IT infrastructure. * Works with third-party engineers and vendors on troubleshooting, upgrades, implementations, and projects. * Participates in infrastructure improvements and capital projects and provides technical assistance to other IT personnel. * Performs other duties and responsibilities as assigned.
JOB REQUIREMENTS: * Minimum three (3) years of experience in network, systems, or IT infrastructure roles. Position level will be determined based on experience and technical qualifications. * Strong experience with Cisco LAN, WAN, and wireless technologies; Nexus/NX-OS experience preferred. * CCNA-level knowledge required; current CCNA certification preferred. * Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, VPN, and network segmentation. * Experience with enterprise firewall and network security technologies; Cisco ASA and/or Firepower experience preferred. * Familiarity with Microsoft Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy. * Working knowledge of VMware vSphere and/or Hyper-V, enterprise storage, server hardware, and backup/recovery technologies. * Strong verbal and written communication skills required. * Participation in the on-call rotation and after-hours support is required. * Must be able to work a flexible schedule according to the needs of the business, including weekends and holidays.