About the role
Job Title: Food & Beverage Supervisor
Department: Alamo
Reporting To: Alamo Restaurant Manager
Are you a passionate leader with a flair for exceptional service and a commitment to doing things right? We’re looking for a dedicated Food & Beverage Supervisor to join our vibrant team at the Alamo Steakhouse
The Role:
As a Food & Beverage Supervisor, you will lead the front-of-house team in delivering outstanding guest experiences in a fast-paced, high-quality dining environment. You will be responsible for day-to-day operations, team motivation, and ensuring every guest enjoys warm hospitality and delicious food in line with our high standards.
Key Responsibilities:
* Supervise and support the Food & Beverage team to ensure smooth service in the restaurant * Lead by example to deliver excellent customer care and ensure guest satisfaction * Coordinate staff rosters, manage reservations, and maintain a well-organised shift * Uphold hygiene, health, and safety standards across all areas of service * Assist in training, mentoring, and motivating team members to continuously improve performance * Handle guest feedback professionally, resolving any issues swiftly and efficiently
What We Value
Care:
You create a welcoming home-away-from-home. You listen to guests’ needs, respond with empathy, and go the extra mile to make every stay feel effortless and special. Whether it’s a wedding weekend or a midweek business trip, you make every guest feel like they matter, because they do.
Always Getting Better:
You’re curious, proactive, and eager to improve, whether that means learning a new system, streamlining check-ins, or finding small touches that make a big difference to our guests' experience.
Energy & Drive:
You bring enthusiasm, patience, and professionalism to every shift. You stay composed under pressure, juggle priorities with grace, and keep both guest satisfaction and operational excellence in focus.
Doing the Right Thing:
You take ownership, act with integrity, and support your team. You deliver on your promises and when things don’t go to plan, you take swift action to make them right.