About the role
Job Description
Job Summary
We are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.
Key Responsibilities
* Provide customer support through chat channels.
* Address and resolve billing-related concerns and inquiries.
* Promote and sell products, services, and package upgrades based on customer needs.
* Maintain high levels of customer satisfaction and loyalty.
* Meet quality, productivity, and sales performance goals.
* Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism.
* Deliver exceptional service while balancing customer experience and sales objectives.
Qualifications
Qualifications
Education
* High school diploma or GED required.
Required Skills
Communication & Customer Service
* Strong written and verbal communication skills.
* Customer-focused mindset.
* Excellent active listening and probing skills.
* Ability to build rapport and demonstrate empathy through chat interactions.
* Ability to follow established processes and scripts while maintaining a natural communication style.
Sales & Performance
* Strong sales aptitude.
* Goal-oriented with the ability to meet productivity, quality, and sales metrics.
* Results-driven and motivated to achieve performance targets.
Problem Solving & Adaptability
* Strong analytical and problem-solving skills.
* Ability to identify customer needs and provide appropriate solutions.
* Adaptable to changing processes, systems, and business requirements.
* Open to coaching and continuous improvement.
Professional Attributes
* High level of integrity and accountability.
* Strong sense of ownership and responsibility.
* Ability to work effectively under pressure.
* Strong time management and multitasking skills.
* Detail-oriented with excellent organizational skills.
* Resilient and capable of handling challenging customer situations professionally.
Additional Information
All your information will be kept confidential according to EEO guidelines.