About the role
Sales Team Lead
Full-Time | Fully Remote | $45,000–$60,000 annually | Shifts assigned within Mon–Sun, 7 AM–11 PM CST; evenings, weekends, and holidays required
About the Role
Lead a remote outbound call center sales team serving customers seeking service-animal and emotional-support-animal related products and services. This is a working sales leadership role focused on coaching, performance management, accountability, and consistent execution against revenue and KPI targets.
Minimum Qualifications
* 3+ years of outbound call center sales experience with formal or substantial leadership responsibility * Demonstrated success coaching sales representatives to improve measurable performance * Experience managing individual and team KPIs, quotas, conversion, productivity, or quality metrics * Ability to address performance gaps directly, set expectations, and follow through on accountability * Strong sales judgment, objection-handling knowledge, and credibility with frontline sellers * Open availability across operating hours: Monday–Sunday, 7 AM–11 PM CST
What You’ll Do
* Lead, coach, and develop a remote outbound sales team * Monitor sales performance and identify coaching priorities * Conduct call reviews, roleplays, and targeted feedback * Set clear expectations and manage performance gaps * Support escalations and reinforce sales standards * Partner with management on goals and process improvement * Maintain team accountability for policies and performance
Preferred Experience
* Current or former sales team lead, floor supervisor, assistant manager, sales coach, senior sales representative, or performance coach with real leadership ownership * Insurance, healthcare, travel, timeshare, financial services, or other high-volume phone sales experience * Remote call center leadership experience
Why Join Us
* Fully remote leadership opportunity * Direct influence on sales performance and agent development * Health, dental, vision, life, and disability insurance * 401(k) match and paid time off
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific coaching interventions, performance-management decisions, sales results, and leadership judgment.