About the role
Call Center / Administrative Assistant Luxury Bath of Phoenix Phoenix, AZ
Luxury Bath of Phoenix is seeking a professional, organized, and customer-focused Call Center / Administrative Assistant to join our growing team. This position plays a vital role in supporting our sales and operations teams by managing inbound and outbound calls, scheduling appointments, assisting customers, and handling administrative tasks. If you thrive in a fast-paced environment and enjoy helping customers, we would love to hear from you.
Schedule
Option 1: Tuesday-Friday, 10:00 AM-7:00 PM and Saturday, 8:00 AM-1:00 PM Option 2: Wednesday-Friday, 10:00 AM-7:00 PM and Saturday-Sunday, 8:00 AM-1:00 PM
Pay
$18-$19 per hour plus weekly commission and monthly bonus opportunities
Responsibilities
* Answer incoming calls and respond to customer inquiries professionally and courteously. * Make outbound calls to prospective and existing customers. * Schedule and confirm appointments for sales representatives and management. * Maintain accurate customer records and update information in company databases and CRM systems. * Assist with data entry, filing, and general office administration. * Manage email correspondence and distribute messages appropriately. * Support daily office operations and administrative functions. * Coordinate with internal departments to ensure a smooth customer experience. * Handle customer concerns and escalate issues when necessary. * Prepare reports and maintain organized records as needed.
Qualifications
* Previous experience in a call center, customer service, receptionist, or administrative role preferred. * Strong verbal and written communication skills. * Excellent organizational and multitasking abilities. * Proficiency with Microsoft Office (Word, Excel, Outlook). * Comfortable using CRM systems and scheduling software. * Ability to work independently and as part of a team. * Professional demeanor and strong attention to detail. * Reliable attendance and punctuality.
Benefits
* Competitive hourly pay * Paid Time Off (PTO) * Health Insurance * Career growth opportunities * Supportive and team-oriented work environment
If you enjoy providing outstanding customer service and helping keep an office running efficiently, apply today and become part of the Luxury Bath of Phoenix team.