About the role
Job Description
Major Duties and Responsibilities
* Ensure smooth and timely shipment process flow * Ensure accurate and timely data entry into our operational system based on defined metrics * Track and trace shipments * Provide proactive and clear communication to internal and external customers * Ensure accurate and timely client billing, including dispute resolution * Understand customer expectation to ensure all the elements of the SOP and KPI’s are met * Ensure compliance to company policies and external regulations * Complete cross training in order to support team coverage * Professionally represent Expeditors to our customers, service providers, and government agencies Provide exceptional customer service to both external and internal customers * Ensure accurate and timely data entry into our operational system * Communicate with domestic customers and their offices * Comply with customer requirements and procedures * Prepare and process documentation * Comply with all U.S. regulations * Update shipment information in Expeditors systems * Review documents for compliance * Invoice customer accurately and timely for provided services * Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Must have warehouse/distribution center experience - Shipping, receiving, inventory control. * Must have customer service experience * Must complete and pass training courses * Pro-active, strong organizational skills * Work well in a team environment * Good computer skills (Excel, Word, PowerPoint) * Fluent in English * Must be authorized * Attention to detail * Strong desire to learn * Authorized to work in the United States * STA Clearance
Expectations:
* Continually identify areas to improve efficiency * Embrace and adopt technology to optimize their ability to complete their work * Achieve standard of 52 hours training per year, including all mandatory trainings * Drive and develop customer relationship in order to exceed their expectations * Have a sense of urgency, be willing to help by offering solutions
SHIFT: Thursday – Monday, 6pm to 3am
**Local applicants only***
Qualifications
* Fully proficient with various software applications (i.e. MS Office, Lotus Notes) * Typing - 30 wpm and 10-key by touch * Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement * DG Certification Required * Easily adapt to change and function efficiently in a high stress environment * Compliance certifications required to perform required duties obtained and maintained * An intimate understanding of Export Compliance * General Airline/Logistics Knowledge * STA Clearance
Please provide a cover letter along with your resume.
***MUST BE LOCAL***
Additional Information
Expected Hourly Range: $22.00 – $27.00
Expeditors offers excellent benefits:
* Paid Vacation (first year prorated based off month of hire then eligible for 15 days) * Holidays (10) * Flexible Days (2) * Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) * 401(k) Retirement Savings Plan with employer match * Employee Stock Purchase Plan (ESPP) * Medical, Prescription Drug, Dental & Vision Coverage * Health Savings Account (HSA) * Life and Disability Insurance * Paid Parental Leave (additional eligibility criteria) * Dependent Care Flexible Spending Account (DC FSA) * Commuter Benefit * Employee Assistance Program (EAP) * Learning & Development Program * Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
May be eligible for bonus following first year of continuous employment in position.