About the role
Your Tasks
* Own our Web Support Operations: You take full responsibility for the day-to-day operation of our hotel websites – from prioritizing incoming requests to ensuring their successful implementation. You stay on top of things, make independent decisions, and ensure smooth and efficient support. * Prioritization & Coordination: You evaluate technical requests, content updates, and customer requirements, set clear priorities, and decide which tasks you handle yourself and which should be assigned to the right experts. You coordinate efficiently and keep all workstreams on track. * Technical Implementation: You independently implement smaller technical changes, CMS updates, and basic HTML/CSS adjustments. For more complex developments, you work closely with our Development team. * Communication & Coordination: You act as the central point of contact between our hotel clients and internal teams such as Development and Customer Success. You communicate transparently, coordinate requirements, and ensure everyone involved always knows the next step. * Processes & Structures: You take ownership of existing support structures and continuously improve them by creating clear workflows and scalable processes that continue to perform as our business grows.
Your Profile
* Project Management Experience: You have at least three years of project management experience, ideally in a web or agency environment, and have successfully managed multiple website projects in parallel. * Technical Understanding: You have a solid understanding of web technologies, CMS platforms, and website architecture. You can independently implement basic HTML and CSS changes and understand how the different components work together. * CMS Expertise: You have hands-on experience with common content management systems such as TYPO3 or Drupal and can quickly familiarize yourself with new platforms. Experience with hotel websites is a plus, but not a requirement. * Organization & Prioritization: Even in fast-paced environments with a high volume of requests and multiple parallel tasks, you stay organized, prioritize effectively, and focus on practical solutions. * Ownership & Accountability: You work independently, make well-founded decisions, and take full ownership of your responsibilities. You ask the right questions when information is missing instead of waiting for instructions. * AI Mindset: You actively explore AI tools and automation opportunities and use them to improve processes, increase efficiency, and simplify recurring tasks.
YOUR CONTACT PERSON
Lena Bollwein, Talent Acquisition Manager
About us
This awaits you with us:
* Locations in the heart of Munich, Berlin, Lisbon & Innsbruck * An incredibly warm and welcoming working atmosphere as well as an international and highly professional team that is looking forward to meeting you * The opportunity to work with various AI tools and develop new ideas and solutions together with us * A clear home office arrangement (tailored to the role) * Flexible working hours with core working hours from 10:00 - 16:00 and plenty of scope for independent & autonomous work * Your own training budget and internal development opportunities * A Travel Industry Card with numerous hotel and other travel benefits * A subsidy of €46,55 for the Germany ticket OR a subsidy for the EGYM Wellpass company fitness programme * Direct access to a platform with mental health offers to sustainably increase well-being and resilience * Exciting team events and joint "night flights"In addition, a structured and personalized onboarding process, regular feedback meetings
We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age and sexual orientation and identity. For your application, we only need your informative CV and, if applicable, references. A cover letter is not required.