About the role
Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations.
We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience.
The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.
JOB RESPONSIBILITIES
* Handle and resolve customer complaints providing the best customer experience.
* Investigate complaints, troubleshoot issues and identify trending problems.
* Report bugs to the technical team.
Requirements
* 1+ year experience as a Customer Support Specialist (сhats, emails, tickets).
* Ability to work morning, day and night shifts.
* Very good English skills (С1).
* Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...).
* Perfect communication and problem-solving skills.
* Customer orientation and ability to adapt/respond to different types of characters.
CONDITIONS
We know that great talent deserves great conditions, so here's what you can expect when joining us:
* Full remote work.
* Competitive compensation with a service contract.
* Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
* An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
* Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
* Career growth in a fast-scaling project with opportunities to influence technical decisions.
* A culture of recognition: our peer reward program celebrates contributions from across the team.
RECRUITMENT PROCESS
* Quick Video Interview (5-15 min).
* Technical interview (1 hour).
* Test task.
* Offer.