About the role
Job Description
* Provide Level 2 support for MES-related incidents and service requests. * Support end-users working in manufacturing and laboratory environments. * Execute MES configuration changes following approved procedures. * Troubleshoot application issues impacting production activities. * Support batch execution, electronic records, and manufacturing workflows. * Participate in testing activities for system updates and enhancements. * Ensure compliance with GMP, GxP, and Data Integrity requirements. * Follow change management, incident management, and deviation processes. * Contribute to documentation, SOPs, and knowledge articles. * Collaborate with Manufacturing, Quality, Validation, and IT teams to ensure system reliability.
Qualifications
* 3 to 5 years of experience in MES, Manufacturing IT, or Application Support. * Experience in Pharmaceutical, Biotechnology, Life Sciences, or Laboratory environments. * Good understanding of manufacturing and laboratory processes. * Ability to perform MES configuration and support activities. * Understanding of GMP/GxP environments. * Experience with incident, problem, and change management. * Basic SQL and troubleshooting skills. * Strong communication and stakeholder management skills.
Nice to Have:
* Experience with Werum PAS-X, Siemens Opcenter, Emerson Syncade, or equivalent MES platforms. * Knowledge of ALCOA+ and Data Integrity principles. * Exposure to Computer System Validation (CSV). * Experience supporting regulated production environments.
Additional Information
All our positions are open to both women and men and are, of course, open to people with disabilities.