About the role
At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?
Your Responsibilities
* Support invoice creation, submission, and correction processes.
* Handle standard customer inquiries and first-level Salesforce Service Cloud cases.
* Maintain and update customer master data in systems such as Salesforce and SAP.
* Assist customers with payment-related queries and issue resolution.
* Create and optimise email templates, knowledge articles, and customer communication campaigns.
* Identify opportunities for process improvements and automation.
* Test new workflows and automation solutions.
* Collaborate closely with Accounting, Sales, Customer Service, and Tech teams.
What You Bring
* Strong written and verbal communication skills in English. German is a plus.
* A structured and detail-oriented working style with a high level of accuracy.
* Interest in business processes, automation, and digital tools.
* Curiosity and willingness to learn new systems and technologies.
* Ability to work independently while collaborating effectively within a team.
* Availability to work from our office at least one day per week.
What we offer
In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:
* Hybrid work and flex-time
* International team and social events
* Subsidized urban mobility and access to fitness and wellness options
* Free access to Langdock and all its amazing functionalities
* Career & training opportunities
* Attractive locations and modern offices
* Mental health support with OpenUp
Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
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