About the role
Job Description
Major Duties and Responsibilities:
* Strengthen relationships with existing house accounts.
* Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
* Understand customers' business and strategy and our role with the customer.
* Ensure customer satisfaction and follow up. * Communicate service issues to Department Managers/Supervisors. * Action items lists maintained and updated weekly for follow up items. * Identify opportunities and grow business from existing house accounts. * 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls. * Assist with collections when needed. * Manage client profiles - separated out by location. * Build territory maps showing number of accounts located in each city – update monthly * Teamsell input & management for significant calls. * Fluent in EI systems and demos in order to provide technical updated to LAM accounts * Involve sales and operations at appropriate times. * Share weekly schedule with all Departments to help coordinate and participate in joint account visits. * Turn major business opportunities and proposals over to Sales and operational issues to Ops. * Management of Business Reviews – goal is to have a minimum of one per account per year * Continually seek improvement in procedures and services to create more efficient and cost effective operations. * Assume lead responsibility for the efficient delivery of all local (branch) services. * Assist, and if needed, spearhead problem resolution for issues outside of local branch. * Insure that a functioning and agreed upon invoicing - payment process is in place. * Meet with the local customer to maintain customer information and satisfaction. * Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!
Qualifications
Requirements- Skills, Education, Experience:
* 5 Years Account Management Experience * Minimum two years Expeditors/industry experience. * Ability to create/write customer requirements clearly for use by other Expeditor employees. * Knowledge of required Expeditors operating systems as well PC skills including word processing. * Demonstrated customer service skills and proven interpersonal skills. * Level one Account Management certification. * Level one Sales certification
Additional Information
Expeditors offers excellent benefits