About the role
Job Description
Key Responsibilities:
- Manage incidents, service requests, and change requests through the organization's ticket management system.
- Monitor and resolve support tickets in accordance with agreed SLAs and KPIs, ensuring timely and high-quality service delivery.
- Perform issue analysis, root cause investigation, and solution implementation for SAP WM/EWM-related incidents.
- Participate in workshops with business stakeholders to understand requirements and propose effective SAP standard solutions.
- Support system integration activities between SAP EWM/WM and related modules such as SAP MM, SD, PP, and TM.
- Configure and maintain SAP WM/EWM functionalities, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes.
- Prepare and execute unit, integration, and user acceptance tests, ensuring solution quality and business process coverage.
- Investigate and resolve application issues, defects, and process inconsistencies, performing root cause analysis where required.
- Create and maintain functional specifications, configuration documentation, process flows, and training materials.
- Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements.
- Provide end-user support, knowledge transfer, and training to key users and business teams.
- Contribute to continuous improvement initiatives by identifying opportunities to optimize warehouse and logistics processes.
- Take responsibility for resolving medium-complexity issues and change requests.
Qualifications
We are looking for someone who:
- Has experience in SAP Logistics and Supply Chain Management and worked in SAP S/4HANA environments
- Has a good understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory.
- Is familiar with SAP configuration and testing activities and can support defect analysis and resolution.
- Understands the integration of SAP EWM/WM with other SAP modules such as MM, SD, PP, and TM.
- Has experience working in application support and incident management environments, with an understanding of Service Level Agreements (SLAs) and ticket prioritization.
- Is familiar with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar ticketing platforms.
- Has experience analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets.
- Has knowledge of SAP EWM (Extended Warehouse Management)
- Has experience preparing and executing unit tests, integration tests, and user acceptance testing.
- Is capable of analyzing issues, identifying root causes, and proposing practical solutions.
- Is proactive, customer-focused, and eager to expand their knowledge of SAP warehouse and logistics processes.
- Can work independently on assigned tasks while escalating complex issues when appropriate.
- Has German language skills.