About the role
About Shapermint
At Shapermint, we're on a mission to help women feel confident and comfortable in their own bodies. We believe shopping should be an empowering experience, built on trust, personalized recommendations, and products that make customers feel their best.
As we continue expanding our physical retail presence, we're looking for a Store Supervisor who is passionate about sales, customer experience, and hands-on retail leadership.
About the Role
Lead from the sales floor. Drive results. Make every customer interaction count.
We're looking for a sales-driven Store Supervisor who knows how to turn exceptional customer experiences into strong commercial results.
In this role, you'll be one of the store's strongest sellers, leading by example while supporting daily operations, guiding associates, and ensuring every customer experiences the Shapermint brand at its best.
You'll work closely with the Store Lead to execute sales priorities, maintain operational excellence, and create a high-performing, customer-first environment.
This is an opportunity to make a direct impact on a growing retail brand while developing the skills and experience to potentially advance into future Store Lead opportunities.
This is a 100% onsite role based in Valencia or Del Amo, California.
What You'll Do
DRIVE SALES & COMMERCIAL PERFORMANCE
* Lead by example, driving personal sales and helping the team achieve daily targets.
* Use key retail KPIs to identify opportunities and improve selling performance.
* Execute sales priorities that maximize conversion, basket size, and customer engagement.
DELIVER AN EXCEPTIONAL CUSTOMER EXPERIENCE
* Bring Shapermint's mission to life through personalized, consultative selling.
* Build lasting customer relationships through confident product recommendations and exceptional service.
* Create a welcoming, inclusive shopping experience that inspires confidence and loyalty.
LEAD & SUPPORT THE STORE TEAM
* Lead daily floor execution, ensuring strong customer coverage and team alignment.
* Coach through example, reinforcing selling standards and supporting associates in real time.
* Take charge of designated shifts when the Store Lead is absent, ensuring seamless execution.
ENSURE OPERATIONAL EXCELLENCE
* Oversee daily store routines, including opening, closing, inventory, and POS operations.
* Maintain high standards in visual merchandising, store presentation, and compliance.
* Resolve day-to-day challenges while keeping the team focused on sales and customers.
Location: Valencia or Del Amo, California, USA Work Model: 100% Onsite Employment: Through Leap
Requirements
* Proven experience in customer-facing retail sales, with a strong ability to drive results.
* Approximately 1–3 years of experience in a Retail Supervisor, Sales Lead, Keyholder, or similar role preferred.
* Strong consultative selling skills and a passion for delivering outstanding customer experiences.
* Ability to motivate and support others through hands-on leadership and positive example.
* Understanding of retail performance metrics and daily sales operations.
* Strong communication, problem-solving, and organizational skills.
* A proactive, accountable mindset with the ability to prioritize in a fast-paced environment.
* Ability to work independently within established guidelines and collaborate effectively with store leadership.
* Genuine interest in developing toward broader retail leadership responsibilities.
* Availability to work onsite at our Valencia or Del Amo, California store location.