About the role
About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values: * We are honest - we value honesty in all aspects. * Bring the Olives - we offer premium customer experience. * Think Big - we believe in always striving for more.
Key Responsibilities:
* Providing prompt and empathetic responses to customer inquiries through various channels, including email and chat. * Conducting customer education sessions, guiding them through the features and functionalities of our platform. * Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience. * Monitoring customer satisfaction metrics and develop strategies to improve them, ensuring high levels of engagement and loyalty. * Work in shifts, including late and night shifts!
Requirements:
* Prior experience in customer service, support, or a related client-facing role. * Exceptional communication and interpersonal skills, with an ability to handle challenging * customer interactions with patience and professionalism. * Quick learner with the ability to understand and explain complex systems and processes. * A passion for customer satisfaction and a deep understanding of customer-centric service practices. * Works well under pressure and ability to deliver within deadlines. * Fluency in English.
What we offer:
* Competitive salary package * Performance-based bonus * Premium Health insurance * Career and skills development opportunities * Fun and collaborative team environment * New modern office space