About the role
▶︎ Job Details: • Job Title: Material Control Specialist • Client: Semiconductor • Working Location: Fremont, CA • Employment Type: Permanent/Full-time • Salary: DOE (25-29 per hr.+) • Language: English & Japanese
▶︎ What will you do: Shipping and Inventory Management * Plan shipments to make sure orders arrive on time. * Receive customer orders and arrange shipments with the right carriers. * Track inventory using the company’s inventory management system. * Help outside sales representatives and engineers with order status questions and special customer requests. * Identify and resolve shipping and delivery issues. * Review inventory procedures and suggest ways to improve them to the Material Control Director. * Perform other related duties as needed.
Inside Sales and Customer Service * Help match customer needs, pricing, and technical requirements with the right products and solutions, with support from Account Managers. * Communicate customer needs, questions, and problems to the FOA Engineering Team. * Manage multiple tasks and projects to make sure customer needs are met on time. * Provide regular updates to management on monthly and quarterly projects. * Attend weekly production meetings to check manufacturing status, update delivery schedules, and keep order records accurate. * Maintain current and historical sales records, booking reports, and RMA (Return Merchandise Authorization) records. * Prepare reports by collecting and presenting accurate information, identifying problems, suggesting solutions, and following up to ensure business goals and customer satisfaction. * Prepare quotes for standard products and keep price lists updated based on instructions from Account Managers. * Provide backup support for the phone system, including answering incoming calls and directing calls to the right people. * Protect company information and keep confidential information private.
Sales Support * Support new and existing customers by organizing daily tasks and schedules. * Contact customers, respond to questions, and provide sales support through phone, email, and other communication channels. * Set up new customer accounts and update existing customer information. * Maintain customer files and records. * Enter and update orders, process changes, prepare invoices, and handle filing. * Provide management with updates on pricing, customer activity, new quotes, account history, and changes in customer requirements or competitor activities.
▶︎ Required Qualifications & Skills: * At least 1 year of experience in inside sales and/or customer service, preferably in a high-tech company. * Experience in the capital equipment or wafer processing industry is a plus. * Experience with data entry and preparing spreadsheets.
Required Skills * Strong verbal and written communication skills. * Good sales and customer service skills, including the ability to negotiate effectively. * Strong organizational skills and attention to detail. * Good working knowledge of Microsoft Office applications. * Advanced skills in Microsoft Excel. * Japanese language skills, including speaking, reading, and writing.