About the role
IT Intern Part-Time Internship, flexible hours Location: Wesley Willows, Rockford, IL
Gain hands-on experience in a real-world enterprise IT environment! While this is an unpaid internship, the role offers on-site, hands-on training and professional development.
Why Join Us?
* Make an Impact: Be the friendly, go-to tech resource for staff and residents, solving problems that matter every day. * Hands-On Experience: Get real exposure to enterprise IT operations, from help desk support to network troubleshooting. * Flexible Schedule: Part-time morning or afternoon hours designed to work around your class schedule. * Supportive Team: Work alongside experienced IT professionals invested in your growth. * Career-Building: Build a resume-ready foundation in help desk operations, Microsoft 365, networking, and cybersecurity.
What You'll Do:
* Provide first-level technical support to staff and residents, troubleshooting computers, laptops, tablets, smartphones, and other devices, including Microsoft 365 apps such as Outlook, Teams, Word, and OneDrive. * Diagnose Wi-Fi connectivity issues, assist with wireless network testing, and help configure devices for the community network. * Troubleshoot printers, scanners, and other peripherals, including basic maintenance like toner replacement. * Help set up and troubleshoot smart TVs, streaming devices, smart speakers, network-connected cameras, and other IoT devices. * Assist with equipment deployment, asset inventory, and workstation setups and/or relocations. * Deliver responsive, professional customer service, clearly explaining technical concepts to non-technical users and escalating complex issues when needed.
What You'll Need:
* Currently pursuing a degree or certification in Information Technology, Computer Science, Cybersecurity, Networking, or a related field (required). * Basic understanding of computer hardware, software, and Windows operating systems (required). * Strong communication and customer service skills (required). * Ability to learn new technologies quickly and work both independently and on a team (required). * Experience troubleshooting computers, printers, or mobile devices (preferred). * Familiarity with Wi-Fi networking concepts and Microsoft 365 products (preferred). * Interest in healthcare, senior living, or customer-focused tech support (preferred).
What You'll Gain:
* Practical, résumé-ready experience across help desk operations, Microsoft 365 administration, wireless networking, printer and endpoint management, IT asset management, cybersecurity best practices, and day-to-day work in an enterprise IT environment.