About the role
Job Description
The Office Services Support Floater plays a key role in delivering exceptional office support services across multiple prestigious law firm locations throughout the Downtown Miami and Brickell area. This client-facing position provides daily support in areas such as mail services, reprographics, hospitality, reception, facilities coordination, and other office services functions as needed.
As a Floater, no two days are the same. You will rotate between client sites within walking distance of one another, providing seamless support where coverage is needed most. This role is ideal for a dependable, service-oriented professional who thrives in dynamic environments, adapts quickly to new teams and processes, and can confidently work independently after an initial training period.
Location: Various law firm offices throughout Downtown Miami and Brickell, Miami, FL
Schedule: 40 hours per week, 8-hour shifts Monday-Friday between the hours of 7am-6pm, 1-hour lunch break
There may be occasional opportunities to work overtime
Work model: Fully onsite
Job Duties
* Provide office services support across multiple legal client locations throughout Downtown Miami and Brickell * Deliver an exceptional client experience through professional, responsive, and service-oriented interactions * Support office services operations, including mail handling, reprographics, scanning, printing, document processing, and intake functions * Assist with reception, hospitality, conference room, facilities, and administrative support services as needed * Adapt quickly to different client environments, procedures, and expectations while maintaining service excellence * Operate independently at smaller office locations following initial training and onboarding * Maintain accurate logs, records, and job tracking documentation as required * Ensure job requests and service tickets are completed accurately and within established deadlines * Communicate proactively with managers, clients, and team members regarding service requests, priorities, and deadlines * Troubleshoot basic office equipment issues and coordinate service requests when necessary * Prioritize workflow effectively in a fast-paced environment with changing daily assignments * Perform quality checks to ensure accuracy and adherence to client standards * Load and replenish paper, toner, and office supplies as needed * Answer telephones, monitor shared inboxes, and respond to client requests professionally and promptly * Handle confidential documents and information in accordance with company and client policies * Follow all Williams Lea and client-specific policies, procedures, and security requirements * Lift and move boxes, paper, mail, and office supplies up to 50 lbs. on a regular basis * Travel between assigned client locations within the Downtown Miami and Brickell area as business needs require
Qualifications
* High school diploma or equivalent required * Minimum one (1) year of experience in a professional office, corporate, administrative, or legal environment * Exceptional customer service skills with a commitment to delivering a white-glove client experience * Professional appearance, demeanor, and communication skills * Ability to quickly learn new processes, systems, and client expectations * Highly dependable, punctual, and reliable with a strong work ethic * Comfortable working independently at smaller office locations after completing training * Strong organizational skills with excellent attention to detail * Ability to prioritize competing responsibilities and adapt to changing business needs * Effective written and verbal communication skills, including professional email and telephone etiquette * Ability to handle confidential and sensitive information with discretion * Strong problem-solving skills and sound judgment regarding when to escalate issues * Positive, flexible, and proactive attitude with a willingness to support various client locations as needed * Experience with mail services, copy/print services, reception, hospitality, or facilities support is preferred but not required * Legal, financial services, or other corporate professional services experience is a plus
Please note: This position supports multiple law firm offices located throughout Downtown Miami and Brickell. Employees may report to different client locations based on business needs. The offices are within walking distance or accessible via the free Miami Metromover. Parking is not provided; however, public parking options are available throughout the area.
Additional Information
The salary range for this role at the noted RRD location is $16.59 - $22.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
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RRD is an Equal Opportunity Employer, including disability/veterans
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.